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Refund Policy

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  2. Refund Policy

Purpose

The Refund Policy of BusinessBadhega.com outlines the conditions under which refunds will be provided for services purchased through our platform. This policy ensures transparency, fairness, and consistency in handling refund requests to protect the interests of both buyers and sellers.

Scope

This policy applies to all transactions conducted on BusinessBadhega.com, including services provided by freelancers, consultants, and other service providers registered on our platform.

Policy Statements

  1. Eligibility for Refunds

Refunds may be granted under the following conditions:

– Non-Delivery of Service: The service was not delivered within the agreed timeframe or was not delivered at all.

– Substandard Quality: The delivered service did not meet the agreed-upon quality standards or specifications.

– Misrepresentation: The service provided did not match the description or scope agreed upon at the time of purchase.

– Mutual Agreement: Both the buyer and the seller agree to cancel the order and refund the payment.

  1. Refund Request Process

To request a refund, the following steps must be followed:

– Submit a Request: The buyer must submit a refund request through the BusinessBadhega.com platform within 2 days of the service delivery date.

– Provide Documentation: The buyer must provide any relevant documentation or evidence supporting the refund request, such as communication records, proof of non-delivery, or examples of substandard work.

– Review Period: BusinessBadhega.com will review the refund request within 3-5 working days (Monday to Friday) and communicate the decision to both the buyer and the seller.

  1. Refund Resolution

Based on the review, the following actions may be taken:

– Approval of Refund: If the refund request is approved, the payment will be refunded to the buyer’s original payment method within 3-5 business days.

– Partial Refund: In cases where partial work was completed or partial delivery occurred, a partial refund may be issued.

– Denial of Refund: If the refund request is denied, the buyer will be provided with a detailed explanation of the decision.

  1. Non-Refundable Situations

Refunds will not be executed under the following circumstances:

  • Third-Party Involvement:Services that involve significant third-party work, government interactions, or international associations are generally non-refundable due to the extensive work required from the moment the order is received.
  • Off-Platform Communication:
    • If the buyer and seller connect outside the BusinessBadhega.com platform for communication or dealings, but the payment is made through our platform.
    • Every communication must occur through the BusinessBadhega.com platform to ensure transparency and accountability.
    • No contact information should be shared directly or indirectly outside the platform.
  • Service Initiation:Once the service has commenced and significant work has been done, a refund will not be granted.
  • Compliance with Terms:Any violation of the terms and conditions of BusinessBadhega.com by the buyer or seller may result in the forfeiture of the refund eligibility.
  1. Preventing Misuse

To prevent the misuse of our platform:

  • Prohibited Actions:Both buyers and sellers are prohibited from taking any actions that may exploit or undermine the integrity of BusinessBadhega.com.
  • Platform Integrity:Ensuring that all transactions, communications, and negotiations are conducted within the platform to maintain a fair and secure environment for all users.
  1. Dispute Resolution

If the buyer or seller disagrees with the refund decision, they may escalate the issue through the following steps:

Contact Support: Reach out to BusinessBadhega.com’s customer support team at support at the rate businessbadhega dot com. to escalate the dispute.

Mediation: BusinessBadhega.com will act as a mediator to facilitate a fair resolution between the buyer and seller.

Final Decision: BusinessBadhega.com reserves the right to make the final decision on all refund requests based on the evidence provided and the specific circumstances of each case.

Binding Decision: The decision made by BusinessBadhega.com regarding refunds is final and binding on both parties.

  1. Exceptions

Refunds may not be granted under the following conditions:

– Change of Mind: The buyer simply changes their mind about the service after it has been delivered as described.

– Delayed Acceptance: The buyer fails to provide the necessary information or feedback required for the seller to complete the service on time.

– Outside of Policy Timeframe: The refund request is submitted after the specified timeframe for refund eligibility has passed.

Outside platform: if buyer and seller connected outside the platform for communication or dealing but payment made thru our platform then refund will not be executed.

  1. Handling Technical Issues
  • Technical Glitches or Transaction Failures:If any technical glitch or transaction failure prevents the seller from receiving the service request or the buyer from seeing it on their dashboard, the affected party can raise a complaint through the resolution center.
  • Supporting Documents:Complaints must include supporting documents, such as payment details, to verify the issue.
  • Verification Process:Our team will verify and update the status within 1-3 business days, or longer if necessary, depending on the bank’s working hours and response or until the technical issue is resolved.
  • Delay Disclaimer:Any delays caused by technical glitches will not be covered for refund or cancellation purposes
  1. Seller Protection

To protect sellers, the following measures are in place:

– Clear Guidelines: Sellers must provide clear and detailed service descriptions, including deliverables, timelines, and quality standards.

– Communication: Sellers are encouraged to maintain open communication with buyers to clarify expectations and resolve issues promptly.

– Proof of Delivery: Sellers should keep records of all work delivered, including communication logs and completed deliverables, to support their case in the event of a dispute.

  1. Buyer Protection

To protect buyers, the following measures are in place:

– Quality Assurance: BusinessBadhega.com conducts regular quality checks to ensure that services offered on the platform meet high standards.

– Secure Payments: All payments made through BusinessBadhega.com are held in escrow until the buyer confirms satisfactory delivery of the service.

– Support and Assistance: Our customer support team is available to assist buyers with any issues or concerns regarding their purchases.

Conclusion

BusinessBadhega.com is committed to ensuring a fair and transparent refund process for all users. By adhering to this policy, we aim to build trust and confidence in our platform, ensuring that both buyers and sellers have a positive experience.

For any questions or further information, please contact our customer support team at support at the rate businessbadhega dot com.

This comprehensive refund policy will help BusinessBadhega.com maintain fairness and transparency in handling refund requests, protecting the interests of both buyers and sellers.

Outside platform: if buyer and seller connected outside the platform for communication or dealing but payment made thru our platform then refund will not be executed.

Partial or non-refund : Once an order for any non-refundable service is placed and work has commenced, the client cannot cancel the order or request a refund. The following points will be highlighted:

  • Irreversible Commitment:Significant effort and resources are invested from the moment the order is placed, making it impossible to reverse the process.
  • Third-Party Dependence:The services depend on external parties, and BusinessBadhega.com cannot influence their timelines or decisions.

Buy can check non-refundable services in services FAQ’s, where it will be mentioned clearly whether particular services is refundable or not.